Jobs

Service Manager

Employer: Riverside
Close date: Friday 15/01/2021

Riverside have a current vacancy for a Service Manager, a permanent full time position which is based in Sittingbourne, Kent.
In this role you will be overseeing a new dispersed support service providing accommodation to vulnerable people with complex support needs e.g. mental health, substance misuse, with a history of rough sleeping, or homelessness who are currently residing in Covid-19 emergency accommodation.  The scheme aims to prevent people from having to return to the streets and alleviate the immediate effects of rough sleeping on people’s health and wellbeing. As a Service Manager you will be responsible for managing, leading and motivating a small team.  This is a very ‘hands on’ role and you will be accountable for managing relationships with all external partners and agencies.  You will be responsible for the operational management of the properties and the day-day line management of all staff

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Community Navigator

Employer: Riverside
Close date: Friday 15/01/2021

Riverside are recruiting for a Community Navigator, a full time permanent role based in Sittingbourne, Kent.
You will be working in a new dispersed support service providing accommodation to vulnerable people with complex support needs e.g. mental health, substance misuse, with a history of rough sleeping, or homelessness who are currently residing in Covid-19 emergency accommodation.  The scheme aims to prevent people from having to return to the streets and alleviate the immediate effects of rough sleeping on people’s health and wellbeing. The Community Navigator is responsible for the delivery and review of individual positive, outcome-focused support packages for customers of Riverside’s community-based services. The Community Navigator will ensure all support is person-centred, helping customers to maximise their independence. Community Navigators will work as part of a staff team that is committed to ‘best practice’ in the supported housing field. The role involves agile working across a defined geographical area.
 

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Customer Feedback and Information Manager

Employer: Town and Country Housing
Close date: Sunday 17/01/2021

Town and Country Housing have a current vacancy for a full time permanent for a Customer Feedback and Information Manager, based in Tunbridge Wells, Kent.   In this role you will need to provide objective quality assurance for all areas of the business with a key focus on oversight of the complaints handling process and on achieving high levels of customer satisfaction. To be successful, you will have experience of resolving complaints or negative customer feedback and identifying and addressing root causes of, and systemic issues leading to, customer dissatisfaction. You will also have the ability to build excellent working relationships at all levels and achieve positive outcomes for their customers and the organisation. Knowledge and understanding of how legislation, regulations, policy and best practice impact on operational areas and service delivery would be an advantage. Successful applicants will be invited for interview week commencing 25th January 2020.

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Accommodation Team Leader

Employer: Sevenoaks District Council
Close date: Monday 18/01/2021

Sevenoaks District Council have a vacancy for a full time permanent Accommodation Team Leader, based in Sevenoaks, Kent. This is an exciting opportunity to join the Housing Advice Service as a frontline team leader at Sevenoaks DC. Homelessness is high on the national agenda and Sevenoaks are offering an exciting permanent role to join their Housing Advice Service as an Accommodation Team Leader. They are looking for an experienced Accommodation Team Leader to lead and develop this newly formed service which is part of the wider Housing Advice Service. The successful candidate will have the responsibility for managing and providing operational supervision of the Housing Accommodation Team. You will support the work across the Housing Advice Service to deliver on their range of legal responsibilities, focusing on the private rented sector and clients in temporary accommodation. The Housing Advice Service reacts to needs of the client group, the right candidate will find that there are never two days which are the same. The Homelessness Reduction Act requires the Council to boost its focus on homelessness prevention and strengthen our proactive service to people who are homeless or at risk of becoming homeless. This role involves a range of supervisory tasks to manage and support the accommodation service as well as direct interaction with their clients and key partners, so strong customer service skills are needed. You will have excellent oral and written communication skills with the ability to produce accurate and concise information. They are looking for someone who is flexible and resilient, a supportive team player who is able to remain calm and to work effectively under pressure.

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Housing Accommodation Officer

Employer: Sevenoaks District Council
Close date: Monday 18/01/2021

Sevenoaks District Council have a current vacancy for a Housing Accommodation Officer, a full time role based in Sevenoaks, Kent. This is an exciting opportunity to join the Housing Advice Service as a frontline Housing Accommodation Officer with Sevenoaks DC. Homelessness is high on the national agenda and they are offering an exciting permanent role to join their newly formed Accommodation Service, which is part of the wider Housing Advice Service. The successful candidate will have the responsibility for managing and providing temporary accommodation and make use of all available accommodation options to discharge the Council’s homelessness duties. You will support the work across the Housing Advice Service to deliver on their range of legal responsibilities, focusing on the private rented sector and clients in temporary accommodation. The Housing Advice Service reacts to needs of the client group, the right candidate will find that there are never two days which are the same. The Homelessness Reduction Act requires the Council to boost its focus on homelessness prevention and strengthen their proactive service to people who are homeless or at risk of becoming homeless. This role involves a range of tasks to support the accommodation service as well as direct interaction with their clients and key partners, so strong customer service skills are needed. You will have excellent oral and written communication skills with the ability to produce accurate and concise information. Sevenoaks DC are looking for someone who is flexible and resilient, a supportive team player who is able to remain calm and to work effectively under pressure.

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