KHG Events Group have secured a free workshop session for its members to hear from the Ombudsman Service ‘Delivering Faster and Effective Redress Through the Complaints Process’
Trainers: – John Goodwin (Adjudicator) and – Dave Simmons (Sector Development Lead)
John Goodwin (Adjudicator) and Dave Simmons (Sector Development Lead) will provide an overview of the Ombudsman Service, including information on their process, jurisdiction and how they investigate complaints.
The workshop will also focus on best approaches and practices for effectively resolving disputes and includes a case study to work through with the group of colleagues that attend on the day.
This session does not include Homelessness.
To book a ticket use this link.Back