Tenancy Sustainment Worker

Employer: Look Ahead Care Support and Housing
Close date: Thursday 13/02/2020

Look Ahead Care and Support have a current vacancy for a Tenancy Sustainment Worker, a full time permanent role working within their Kent Homeless Connect contract.  The Tenancy Sustainment Workers will provide support to customers who are assessed as having a complexity of needs to help them develop the life skills they require to meet those needs.  They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Look Ahead operates trauma and psychologically informed approaches, ensuring that their customers benefit from being supported through strengths-based practices. Tenancy Sustainment Workers share responsibility by ensuring that a holistic and cohesive model of customer support is embedded across West Kent.
Key Responsibilities:
– Building supportive, trusting relationships with customers who may be living in their own accommodation or within other landlord’s accommodation
– Working proactively with other members of the team to handle the service caseload and administrative responsibilities
– Supporting key customers to set personalised goals in the form of a Support Plan
– Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
– Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
– Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
– Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
– Involving customers in the design, development and delivery of the service
– Empowering customers to ensure they receive the service and benefits they are entitled to
– Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed
– Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
– Adhering to all other Look Ahead’s policies and procedures. Engaging in learning and development activity to increase knowledge and skills
– Engage positively in reflective practice sessions with colleagues
– Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
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