Tenancy Sustainment Officer

Employer: Town and Country Housing
Close date: Sunday 20/06/2021

Town & Country Housing Group have a current vacancy for a Tenancy Sustainment Officer, a full time and permanent role.   In this role the TSO will provide an effective customer focused service to identified older persons within their specialist housing and general needs schemes.

The Tenancy sustainment team ensures that older persons’ needs are reflected in the Town and Country’s local offer for neighbourhoods by providing liaison and links with other agencies and the community that will help improve services and promote the service. This role effectively carries out a sustainment service within a clear framework, with strong emphasis on independence.

The Tenancy Sustainment Officer role is a Sheltered Scheme based position in a local Tunbridge Wells location. During the current climate, and following Government guidelines, the TSO’s are presently home working whilst maintaining contact with their residents and assisting with their queries and delivering intensive housing management. During this period of home working, there will be times when scheme visits are required for compliance safety checks and lettings.

Home working will continually be reviewed with a view for TSO’s to return back to work within the schemes when it is deemed safe to do so and will be supported by a risk assessment and the appropriate PPE will be provided.

Please note that this role is subject to a DBS check.


Attached Documents

Document TitleSize
Tenancy Sustainment Officer Advert June 2021142Kb
TSO JD June 2021106Kb
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