Housing Solutions Officer

Employer: Dartford Borough Council
Close date: Sunday 30/06/2024

Salary: £33,987 PA rising to £36,327 PA after 12 months satisfactory service
Location: Kent
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week. Monday – Friday. Hybrid Working and Flexi-Time Available..
DBS Check: Yes
Reference: DBC/HSO2224

Dartford Housing Services really value the contribution our staff make and in return, we offer the opportunity to ‘make a difference’ to people’s lives. You will be experienced in housing support and inclusion and have an understanding of what is expected of the local authority under the Homelessness Reduction Act.

We are looking for an enthusiastic, self-motivated and organised professional who is looking for a challenging new role in a busy housing office environment.

You will play a key role in meeting housing need in the borough as part of a wider integrated Housing Solutions & Private Sector Team. You will be passionate about customer service excellence and will be a significant contributor to our vision of becoming the best Housing Team in Kent

Key areas of responsibility will include:

  • Carrying out the Council’s responsibilities to customers who are in temporary accommodation and owed a duty under homeless legislation
  • Sourcing suitable accommodation for homeless households
  • Supporting homeless households in recovery from homelessness and getting them ready to move on
  • Discharging the homelessness duties appropriately and in a lawful manner
  • Have an innovative approach to preventing and relieving homelessness
  • An ability to assess housing need, identify support needs and work with partner agencies to bring about real improvement to people’s lives
  • Work with colleagues to source good quality alternative housing options for those in need.

You must be able to demonstrate the following:

  • Confidence, enthusiasm and a flexible approach;
  • Excellent administration skills, numeracy skills, accuracy and attention to detail;
  • Good keyboard skills and the proven ability to learn and utilise new software;
  • Good customer care skills;
  • The ability to discuss sensitive issues with our customers calmly;
  • Excellent written and oral communication skills;
  • Full driving licence and use of a car are essential.

How to apply

Do not send your CV – only fully completed application forms will be accepted.

For further information on this vacancy and how to apply, use the the View Job Details link below.

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