Housing Options Manager

Employer: Gravesham Borough Council
Close date: Monday 23/05/2022

The role

An exciting opportunity has arisen for a self-motivated individual to lead the Housing Options Service which includes the management of the housing register, homelessness, homeless prevention and the landlord liaison team.  The individual should have substantial knowledge in housing, delivering services for vulnerable people and experience in working to deadlines and effectively managing partnerships.

This post should provide a robust service, driving service improvements and innovation to ensure that the Council provides an effective, efficient and high-quality housing options service.

The post will also ensure the Council fully delivers its Statutory Duties to households that are homeless or seeking assistance with housing, meeting Government targets and standards.

Main responsibilities

Ensure that all staff in the team are recruited, trained, managed and appraised and developed in accordance with the Council’s relevant policies and procedures.

Meet regularly with team staff to ensure that agreed policies, practices and procedures are being implemented and performance standards are being met through the setting and monitoring of individual and team performance targets.

To take responsibility for implementing and managing policies, procedures, staff practices and service delivery that are aligned with equal opportunities policies and values and encourages diversity across the service.

To ensure that all team members and colleagues are updated on changes to legislative or Government guidelines affecting their work and to ensure that any verbal or written information reflects these changes.

To contribute to the preparation of the service plan and provide quality data on all aspects of the homelessness, rough sleeping and prevention service to inform performance.

To promote the development of new services or rehousing initiatives by assisting in the drafting of leaflets and information, web site information and in making the information available to members of the public.

To respond to telephone calls and correspondence within the Council`s specified target timescales.

Working in partnership with internal business partners and other external agencies contribute to the achievement of Council’s overall performance objectives, community development, sustainability and development.

To select applicants for nomination to private rented lets in accordance with the prevention and relief duties as set out in the Homelessness Reduction Act 2018.

To ensure substantial enquiries are made, high quality personal housing plans are completed and meaningful advice is provided under the Homelessness Reduction Act 2018.

Carry out S202 reviews under the Housing Act 1996 (amended 2002) to ensure we have provide a lawful fair decision based on facts and taken account of case law and the code of guidance.

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