Homeownership Officer (Epsom)

Employer: Town & Country Housing Group
Close date: Wednesday 24/07/2024

Role Summary
To support the Homeownership Manager and Team Leader to provide a professional housing management service to the Town & Country Housing expanding homeownership portfolio ensuring obligations of the leases/transfers and the statutory obligations of the applicable Acts are met. To deal with associated issues with homeowners as detailed below.

Salary: £31,037

Hours of Work: 35

Contract: Permanent

Probation Period: 6 months

Notice Period: 1 month

Role Specific Responsibilities

  • Be the first point of contact for shared owners, leaseholders and freeholders, advising and dealing with queries regarding the homeownership housing/estate management service. Ensuring appropriate staff and third parties are involved as appropriate and escalating to the Team Leader or Homeownership Manager as required.
  • Ensure Town & Country Housings leasehold/homeownership policies and procedures are adhered to.
  • Support the Team Leader and Homeownership Manager with the setting of service charges, the administration process for collection and the recovery of rent and service charge arrears, ensuring legal obligations are met.
  • Undertake estate and home visits as and when required.
  • Carry out leasehold Section 20 consultation by working with other departments, in particular with Finance, Asset Investment, Development and Contracts & Compliance. To include the preparation and administration of Section 20 notices and replying to observations raised.
  • Work with Asset Investment and Contracts & Compliance teams to ensure stock condition surveys and planned & reactive works are carried out in accordance with lease requirements.
  • Process lease extensions in line with the TCH procedure, liaising with valuers and solicitors.
  • Process shared ownership sub-letting requests in line with the TCH procedure.
  • Assist in the setting of sinking funds, ground rents, service charge budgets and accounts.
  • Liaise with different departments as required in relation to building insurance claims from leaseholders.
  • Be aware of and promote best practice in leasehold management.
  • Deal with Complaints in line with TCH’s policy.


  • To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
  • Recognise, respect, and promote the different roles and diversity of individuals.
  • To actively contribute towards the key performance indicators and professional standards.
  • Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
  • To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
  • To participate in training, attend other meetings, and staff events as required.
  • Be an effective member of your team, presenting a positive impression of your section and Town & Country Housing.
  • Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
  • Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
  • Maintain awareness of budget requirements and value for money while delivering your role.
  • Consider and highlight any risk to the organisation or individuals whilst delivering your role.
  • Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
  • This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence.

How to apply

Please complete our online application form. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Interview Date: Wednesday, 24 July 2024

To find out more about this vacancy and to apply please click the link below.

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