Customer Engagement Officer

Employer: MHS Homes
Close date: Friday 16/04/2021

MHS Homes have a current vacancy for a Customer Engagement Officer, a full time permanent role based in Chatham, reporting to their Business Improvement Manager.   They are looking for an innovative, enthusiastic person to join them in an exciting new role of Customer Engagement Officer to help bring their customers’ voice into the services we provide. You’ll be proactive, an excellent communicator, and a real “ideas person”, who is used to engaging with a diverse range of customers across a variety of communication channels. You’ll play a crucial role in helping MHS Homes to be a more visible, positive presence in their local communities, as well as strengthening their relationship with both their customers and wider communities. Working within the Business Improvement team, you’ll work closely with a range of colleagues across the organisation to turn customer insights into real actions, developing a rich understanding of their customers along the way.

About you:

•You’ll have a real passion for delivering great customer service, with demonstrable experience of using customer insight to inform service design and delivery
•You’ll have great facilitation skills, with experience of running customer-based focus groups and workshops across a variety of channels
•You’ll have experience of designing and delivering engagement and participation activities, including face-to-face and online events, focus groups and meetings

You’ll be used to using a range of primary research methodologies to gather customer data, views and experiences

Interview date (week commencing) : 26/04/2021

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