Bank Support Worker

Employer: Look Ahead Care Support and Housing
Close date: Wednesday 21/10/2020

Look Ahead Care Support and Housing are recruiting Bank Support Workers to join their Young People and Adult services across Kent.  The services are based in Dover, Folkestone & Hythe, Ashford, Maidstone, Tonbridge & Malling, Tunbridge Wells, Sevenoaks, Swale, Gravesend and Dartford.   Please note that this role is working a zero hour contract.

Look Ahead is a specialist housing association and provider of tailor-made care, support and accommodation services. They support thousands of people across London and the South East with a diverse range of needs, helping them to make individual choices, achieve goals and take control of their own lives.

Key Responsibilities

– Working proactively with other members of the team to handle the service caseload and administrative responsibilities
– Building supportive, trusting relationships with customers
– Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
– Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
– Proactively manage risk and safety both in and outside of their physical living environment
– Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
– Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
– Report any observations relating to customers welfare
– Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
– Enable customers to make full use of community facilities by providing support as directed
– Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
– Empower customers to ensure they receive the service and benefits they are entitled to
– Engage in learning and development activity to increase knowledge and skills
– Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
– Adhering to all other Look Ahead’s policies and procedures
– Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
– Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
– If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
– Carry out security duties to ensure the safety of the customers and premises
– Monitor the CCTV throughout the shift
– Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

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