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Date/Time
Date(s) - 17/07/2024
10:00 am - 12:30 pm
More details to follow for the in person event in Maidstone to address;
- Managing contractor complaints
- Tackling perception around TSMs
- Key themes from Spotlight Reports
- An interactive breakout (mentimeter for questions such as what does good complaint handling look like, what is the single most important thing to get right, would they value a forum to discuss themes and good practice). Then more general discussion around good practice/challenges.
- Good learning